Data Controller

NeuroPerspectives LTD

Collected Personal Data

NeuroPerspectives collects personal information to provide our assessment, therapy and support services safely and effectively.

The personal information we may collect includes:

Full name
Date of birth
Home address
Email address
Telephone number
NHS number (where relevant)
GP details
Parent or guardian details (for children and young people)
Emergency contact details
Relevant medical, developmental and mental health history
Educational information, including school or college details
Assessment questionnaires and screening forms
Clinical notes and assessment reports
Payment and invoicing information
Correspondence with you by email, telephone or through our website

We may also collect information about how you use our website, including your IP address, browser type and cookies, to help improve the performance and security of our website.

We only collect information that is necessary to provide our services and to meet our legal, professional and regulatory obligations.

You may also want to add a note about special category data, as this is particularly important for healthcare providers:

Special Category Data

As a healthcare provider, NeuroPerspectives collects and processes special category personal data, including information relating to physical health, mental health, neurodevelopmental conditions, family history and other information relevant to assessments and ongoing support. This information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Purpose of collecting data

NeuroPerspectives collects personal data to provide safe, effective and high-quality clinical services. The information we collect enables us to:

Arrange and manage appointments.
Carry out autism, ADHD, occupational therapy and psychological assessments.
Provide therapy, consultations and ongoing support where requested.
Communicate with you about your appointments, assessments and reports.
Prepare and issue clinical reports and recommendations.
Liaise with other professionals involved in your care, such as your GP, school or other healthcare providers, where appropriate and with your consent or another lawful basis.
Maintain accurate clinical records.
Process payments and maintain financial records.
Meet our legal, professional and regulatory obligations.
Safeguard children, young people and adults where there are concerns about safety or wellbeing.
Respond to enquiries made through our website, email or telephone.
Improve the quality, safety and effectiveness of our services.

We only collect personal information that is necessary for the purposes outlined above and will never collect more information than is required. Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable professional standards.

How We Store Your Personal Information

NeuroPerspectives stores your personal information securely using electronic record systems. We have appropriate technical and organisational measures in place to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

Access to your information is restricted to authorised members of our team who require it to carry out their professional duties. Where we use third-party providers to store or process data, we ensure they comply with UK GDPR and appropriate security standards.

Where paper records are created during an assessment, these are securely transferred to our electronic record system and confidentially disposed of when no longer required, in accordance with our data retention procedures.

How Long We Keep Your Information

Retention of Clinical Records

At NeuroPerspectives, we are committed to maintaining the confidentiality, security, and integrity of your personal information and clinical records.

We retain clinical records in accordance with the NHS Records Management Code of Practice for Health and Social Care, which sets the national standard for the management and retention of healthcare records in England.

Our retention periods are as follows:

Adult records: Retained for a minimum of eight years following the last episode of care.

Children and young people's records: Retained until the individual's 25th birthday, or 26th birthday if they were 17 years old when their care ended.

These retention periods represent the minimum national standard. In certain circumstances, records may be retained for longer where there is a legal, regulatory, or clinical requirement to do so.

All records are stored securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Once the appropriate retention period has expired, records are reviewed and securely destroyed using confidential disposal procedures, unless there is a lawful reason for their continued retention.

Who We Share Your Information With

We treat your information as confidential and will only share it where necessary.

Your information may be shared with:

Members of the NeuroPerspectives clinical team involved in your care.
Your GP or other healthcare professionals (with your consent or where there is another lawful basis).
Schools, colleges or educational professionals (with your consent).
External professionals involved in your care, where appropriate.
Regulatory or legal authorities where we are required to do so by law.
Secure IT and software providers who support our services and comply with UK data protection legislation.

We will never sell your personal information to third parties.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request the deletion of your personal information where appropriate.
Request that we restrict how we process your information.
Object to certain types of data processing.
Request a copy of your information in a portable format where applicable.
Withdraw your consent where processing is based on consent (this will not affect processing carried out before consent was withdrawn).

To exercise any of these rights, please contact NeuroPerspectives using the details provided below.

Cookies and Website Information

Our website may use cookies and similar technologies to improve your browsing experience, monitor website performance and understand how visitors use our website.

You can manage or disable cookies through your web browser settings.

Lawful Basis for Processing

NeuroPerspectives processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For healthcare services, our lawful basis for processing includes:

Performance of a contract.
Compliance with legal obligations.
Provision of health and social care.
Legitimate interests, where appropriate.
Your consent, where required.

As a healthcare provider, we also process special category data relating to health under Article 9 of the UK GDPR for the purposes of providing healthcare services.

Confidentiality

All clinicians and staff at NeuroPerspectives are committed to maintaining confidentiality. Information shared with us will remain confidential except where:

You have given your consent to share information.
We are legally required to disclose information.
There is a safeguarding concern or serious risk of harm to you or another person.
Disclosure is required by a court or regulatory authority.

Where possible, we will discuss any necessary disclosure with you beforehand.

Data Security

We take the security of your personal information seriously and use appropriate safeguards, including:

Secure electronic record systems.
Password-protected devices and accounts.
Encrypted communication where appropriate.
Access controls limiting information to authorised personnel.
Regular review of our security procedures.

Contact Us

If you have any questions about this Privacy Policy or how NeuroPerspectives handles your personal information, please contact us:

NeuroPerspectives
Email: hello@neuroperspectives.co.uk
Telephone: 07376 815858

Making a Complaint

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Website: https://ico.org.uk
Telephone: 0303 123 1113